Privacy Policy

NodaShell Technologies Ltd. ("NodaShell", "we", "us") operates nodashell.com. This policy explains what personal information we collect through this website and in the course of doing business, why, and what you can do about it. We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA).

What we collect

Only what you give us, and a small amount of technical data needed to serve the site.

• Information you submit. When you use the contact form or email us: your name, email address, company name, the topic you select, and whatever you write in the message.
• Business contact details. If your organisation becomes a customer: the names, work email addresses and phone numbers of the people we deal with, and the records of our work together, such as orders, invoices and support requests.
• Technical data. Our hosting provider records standard web server information — IP address, browser type, pages requested and timestamps — for security and to keep the site running.
• Analytics. If site analytics are enabled, they are cookieless and aggregate: no individual visitor is identified and no cross-site profile is built.

This site does not use advertising or tracking cookies. We do not sell or rent personal information, and we do not share it with third parties for their own marketing.

Why we collect it

• To reply to your enquiry and, if it goes further, to provide products and support to you
• To manage our relationship with customers, including billing and support
• To keep records of business communications
• To protect the site against abuse and to diagnose faults

We use your information for those purposes only. If we ever want to use it for something else, we will ask first. We do not send marketing email unless you have asked to receive it, and every such message will include a way to stop.

Consent

Submitting the contact form or emailing us is your consent for us to use your information to respond. You can withdraw consent at any time by emailing email@nodashell.com, subject to any legal or contractual records we are required to keep.

Software we license to customers

Our software runs on infrastructure the customer controls. Warehouse transactions, user accounts and audit records created by that software stay in the customer's own database. They are not sent to us and we do not have access to them, unless a customer chooses to share information with us or grant access for a support request. In that case we use it only to resolve the request. See our Security Overview.

If you use our software through your employer, your employer decides how your information in it is used, and questions about it should go to them.

Who we share it with

We use service providers to host this site, handle form submissions and carry our email. They process information on our instructions and are not permitted to use it for their own purposes. We may also disclose information where the law requires it, or to a successor if our business is sold or merged, on the condition that it remains protected as this policy describes.

Some of these providers store or process data outside Canada, including in the United States. While information is outside Canada it is subject to the laws of that country, which may allow access by courts, law enforcement and national security authorities there.

How long we keep it

Enquiries that do not become engagements are kept for up to two years and then deleted. Records relating to a customer relationship are kept for as long as the law and our obligations require — generally seven years for business records.

How it is protected

The site is served over HTTPS. Access to enquiry and customer information is limited to the people who need it, accounts are protected by strong authentication, and credentials are stored in a password manager rather than in documents or email. No method of storage or transmission is perfectly secure, but if a breach of our safeguards creates a real risk of significant harm to you, we will tell you and the relevant privacy commissioner as the law requires.

Your rights

You can ask us what personal information we hold about you, ask for a copy, ask us to correct it if it is wrong, or ask us to delete it. Email email@nodashell.com and we will respond within 30 days. If you are not satisfied with our answer, you can complain to the Office of the Privacy Commissioner of Canada, or to the Office of the Information and Privacy Commissioner for British Columbia.

Children

This site and our products are intended for businesses. We do not knowingly collect personal information from children.

Links to other sites

This policy covers nodashell.com only. Sites we link to have their own privacy practices.

Changes

If this policy changes, the new version will be posted here with a new "last updated" date.

Contact

Privacy questions: email@nodashell.com
NodaShell Technologies Ltd., Metro Vancouver, British Columbia